Accessibility Policy

At IT GIRL LUXURY, we believe our shopping experience and digital content should be accessible to people of different abilities and needs.

We are committed to improving accessibility across our website, shop.itgirlluxury.com, and supporting customers who may encounter barriers while browsing, shopping, accessing digital purchases, or contacting our team.

This Accessibility Policy describes our accessibility goals, the standards guiding our approach, potential limitations, and ways to request assistance.

1. Our Accessibility Commitment

IT GIRL LUXURY is committed to providing an inclusive online environment and improving access to our products, information, and customer services.

We recognize that customers may navigate and interact with websites using different devices, input methods, assistive technologies, or accessibility settings.

Our accessibility goals include reducing barriers for people with visual, auditory, physical, cognitive, neurological, and other disabilities.

Accessibility is an ongoing responsibility as our website, digital collections, and ecommerce features evolve.

2. Accessibility Standards

We use the Web Content Accessibility Guidelines (WCAG) as a framework for identifying and improving accessibility barriers.

Our accessibility improvement target is WCAG 2.2 Level AA , a widely recognized technical standard published by the World Wide Web Consortium (W3C).

WCAG focuses on making digital content perceivable, operable, understandable, and robust across different technologies and user needs.

Identifying WCAG 2.2 Level AA as our target does not constitute a claim that every page, feature, downloadable file, or third-party integration currently conforms to that standard.

Additional information about the guidelines is available on the W3C WCAG 2.2 website .

3. Areas of Accessibility We Prioritize

The following areas guide how we assess and improve the usability of our online store.

These areas describe our accessibility priorities. They should not be interpreted as confirmation that every feature has been individually tested or meets all relevant accessibility criteria.

4. Accessibility of Our Online Store

Our online store includes product listings, product descriptions, image galleries, navigation menus, customer service pages, shopping cart features, checkout functionality, and other ecommerce components.

We aim to make these features understandable and usable by customers employing a range of devices and assistive technologies.

We recognize that barriers may arise from website updates, theme components, custom content, third-party applications, or particular device configurations.

If a feature prevents you from completing a purchase or accessing information, please contact our team for assistance.

5. Digital Books and Downloadable Products

IT GIRL LUXURY offers digital products that may include ebooks, savings sheets, worksheets, guides, and downloadable resources.

We recognize that digital accessibility extends to the content and file formats of purchased products, as well as the website used to purchase them.

Some files may have accessibility limitations depending on their format, layout, interactive elements, reading order, or compatibility with assistive technology.

We aim to consider accessibility when developing and updating our digital publications, including readable text, logical structure, and compatibility with common reading tools where feasible.

If you have difficulty opening, reading, navigating, or using a purchased digital product, contact us and identify the product and the barrier you encountered.

We will review available options for assistance, including an alternative format or accessible means of obtaining the information where appropriate and reasonably available.

Any alternative access arrangements remain subject to applicable accessibility laws, consumer rights, and the personal-use licensing conditions described in our Terms of Service .

6. Physical Books and Printed Materials

Our physical products include printed books and may include other printed or packaged materials.

Customers may have different accessibility needs relating to print size, contrast, readability, or alternative formats.

If you need help understanding a product's format, dimensions, reading characteristics, or available editions before purchasing, please contact us.

We can provide available product information and review appropriate accessibility assistance requests.

7. Compatibility with Assistive Technology

Visitors may use assistive technologies such as screen readers, screen magnifiers, voice recognition software, alternative keyboards, switch devices, or other tools.

We aim to support compatibility with commonly used browsers, devices, and assistive technology combinations.

However, performance may vary depending on your browser, operating system, technology settings, and the specific feature being used.

We have not published a complete list of independently verified assistive technology combinations or compatibility results.

If you experience a compatibility issue, please share the details with us so we can investigate.

8. Known and Potential Limitations

We recognize that some aspects of our digital experience may present accessibility barriers.

Areas that may require additional review or improvement include:

• Some images or visual elements may need improved text alternatives.
• Some custom page layouts or interactive elements may require adjustments for keyboard users.
• Some combinations of text and background colors may need contrast review.
• Certain digital publications or downloadable files may not support every screen reader or accessibility feature.
• Some third-party services may present accessibility limitations.
• New or updated website features may introduce barriers that require correction.

These are potential areas for review, rather than a complete inventory of verified defects. A comprehensive accessibility audit may identify additional issues.

9. Third-Party Platforms and Services

Our website operates on Shopify and may incorporate third-party tools for payments, digital delivery, analytics, customer service, and other functions.

Accessibility can vary across third-party applications and embedded components.

If a third-party feature creates a barrier, we encourage you to report it to us.

We will review the issue and consider available remedies, alternative access methods, or coordination with the relevant service provider.

Our use of third-party providers does not eliminate accessibility responsibilities that may apply to our business.

10. Requesting Accessibility Assistance

If you encounter a barrier while using our website, reading a digital product, or completing a purchase, we encourage you to contact our team.

We welcome requests involving:

• Difficulty navigating the website with a keyboard or screen reader.
• Trouble accessing product descriptions or images.
• Difficulty completing checkout or submitting forms.
• Problems opening or reading ebooks, savings sheets, and other digital purchases.
• Requests for accessible product information.
• Suggestions for improving website accessibility.

We aim to review accessibility-related inquiries promptly and offer reasonable assistance according to the circumstances and applicable law.

11. Information That Helps Us Assist You

When reporting an accessibility barrier, it may be helpful to provide:

• The page URL or name of the affected product or feature.
• A brief description of the difficulty.
• Your device, browser, or assistive technology, if you wish to share it.
• The task you were attempting to complete.
• The type of assistance or alternative access that would be helpful to you.

You do not need to disclose a medical diagnosis to report a website accessibility concern or request general assistance.

Please avoid emailing passwords, complete payment card numbers, medical records, or other unnecessarily sensitive information.

12. Accessibility Feedback and Improvement

Customer feedback helps us identify accessibility barriers that may not be apparent during ordinary website use.

When a concern is reported, we aim to evaluate its effect on access to information, products, or services and consider appropriate corrective measures.

Accessibility improvements may involve changes to content, visual design, website functionality, digital document formats, or third-party tools.

We may prioritize issues based on their severity, impact on users, and the availability of effective solutions, while complying with applicable legal requirements.

13. Accessibility and Applicable Law

IT GIRL LUXURY recognizes the importance of equal access to online goods, services, and information.

Our accessibility practices are informed by relevant guidance, including the Americans with Disabilities Act (ADA), where applicable, and recognized web accessibility standards.

Accessibility obligations may differ depending on the applicable jurisdiction, the nature of the service, and relevant legal requirements.

This statement does not waive, restrict, or replace rights and remedies available under applicable law.

Additional information about website accessibility and the ADA is available from ADA.gov .

14. Updates to This Accessibility Policy

We may revise this Accessibility Policy to reflect changes to our website, products, accessibility improvements, feedback, or applicable requirements.

When this policy is revised, the update date at the top of the page will be changed.

We encourage customers to contact us whenever they encounter an accessibility issue.

15. Contact Information

For accessibility questions, feedback, or assistance requests, please contact IT GIRL LUXURY using the information below.

Our general customer service response goal is 1–3 business days, Monday through Friday, excluding holidays. Accessibility requests will be handled according to the circumstances and any applicable legal obligations.